Privacy policy

This section describes the data collection, processing and protection policy of
customers and counterparties of the site royalcalisto.com. This policy explains your rights
about your personal data and how you can exercise these rights. The basic principles
which we follow are transparency, security, legality and minimal processing of
the data. We ensure that privacy and security are integrated as
principles in everything we do.

1. Data Controller
The data administrator of the royalcalisto.com site is STELLA MAR 2017 EOOD, EIK 206616054,
Plovdiv, Georgi Tringo St. 9, e-mail: royalcalisto.reservation@gmail.com, contact phone: +359 879 334 403, +359 877 787 510, which is responsible for the protection and security of your personal data.

To contact us:
If you have any questions or need additional information about your personal data, please
contact us: STELLA MAR 2017 EOOD, address: Plovdiv, Georgi Tringov St. 9, e-mail:
royalcalisto.reservation@gmail.com, contact phone: +359 879 334 403, +359 877 787 510

Contact details for the Personal Data Protection Officer:
Name: Stoycho Shingov
Address: Plovdiv, Georgi Tringov St. 9
Email: royalcalisto.reservation@gmail.com

2. What data do we collect about you?
The data we receive from you through the site royalcalisto.com is when you make a request for a stay at the Royal Calisto Sozopol hotel. They include:

name and surname;
email;
IP address;
phone number;
and all other technical data that the user voluntarily enters, as well as

cookies, according to our Cookies Policy.

3. For what purpose and on what basis do we process them?

To respond to your inquiries after you have submitted your inquiry.
For the purposes of improving customer service and for advertising (via your browser's cookies).
To communicate with you by phone, email or in person after you contact us.


4. What are the categories of recipients of your personal data?

Your remaining data is not given or sold to other parties. They are used
only by us and our trusted suppliers (Facebook and Google cookies).
We inform you that we will not provide your personal data to other external organizations, structures, individuals and/or legal entities other than those mentioned above, as an exception to the above is permissible only in the presence of a legal obligation to do so or express express consent on your part .

5. How long do we keep your personal data?

We store your personal data only to the extent necessary to respond to
Your needs, for the purposes for which we store them or according to our legal and
contractual obligations. When we no longer need your personal data, we delete it from
our system or make them anonymous so they can no longer be you
identified by them.

6. What are your rights?

Under data protection laws, you have rights in relation to personal data
Your data, which includes the right to request access, correction, deletion,
restriction, transfer, objections to processing, data portability and
(where the legal basis for processing is consent) to withdraw your consent.

If you wish to exercise any of the above rights, please contact us
at: royalcalisto.reservation@gmail.com

The deadline for responding to all legitimate requests is one month.

If you believe that your data protection rights have been violated, you have the right to
submit a complaint to the Personal Data Protection Commission at the indicated contact
information in the "Contacts" section of the CPLD website (www.cpdp.bg) and/or another
supervisory/regulatory authority when you believe there has been a breach in relation to
the processing of your personal data by STELLA MAR 2017 EOOD.

7. Is your personal data protected?

We always do our best to protect your personal data and after it
receive we implement strict procedures and security measures to prevent
unauthorized access. The data we collect is stored electronically,
striving to implement all applicable security best practices to us
of the information.

To establish a secure encrypted connection between the web browsers of
users of the site and our servers have SSL (Secure Sockets Layer) installed
certificate. SSL is a protocol developed by Netscape that serves to carry the
personal data and documents over the Internet. Data is encrypted with a private key, after
which are transmitted over an SSL connection.

Web-based information systems that work with this protocol typically
have URLs prefixed with "https:" instead of "http:". This is a protocol that protects your
information by transmitting it over the Internet in an encrypted format. The protocol is taken care of
so that the information sent remains unchanged and unread by third parties.

8. Changes to this Policy

This Policy has been approved by the manager of the company and is effective as of May 1, 2021.

If we make changes to our Privacy Policy, we will post the updated text here and indicate the date of the last revision. If the changes are important and material, we will notify you by email.

1. WHAT ARE “COOKIES”?

"Cookies" are small text files that are saved on your device (desktop computer, laptop, tablet, smartphone) when you visit websites. Cookies usually contain the name of the site, a unique identification number and an expiration date. They may also record how long you are on a page, which links you click, language preferences, site colors and more. Cookies cannot be used to reveal your identity or personal information.

2. WHAT "COOKIES" WE USE

Royalcalisto.com uses cookies for several purposes:

· Login and authentication. When you log in to the royalcalisto.com corporate website, we store a unique ID number and the exact time of login in an encrypted cookie on your device. This cookie allows you to move from page to page on the site without having to re-enter each page. You can also save your login information so you don't have to log in every time you visit the site.

· Protection. We use cookies to detect fraud and abuse of our websites and services.

· Storage of information you provide on a website. When you provide information or submit a request/inquiry on royalcalisto.com, we store the data in a cookie in order to remember the products and information you have added.

· Social media. Some of our websites include Facebook cookies, including those that allow users logged in to the social network service to share content through that service.

· Analysis. In order to provide our services, we use cookies and other identifiers that help us collect usage and performance data through Google Analytics. For example, we may use cookies to count the number of unique visitors to a web page or service, and to develop other statistics about the operations of our products.

· Cookies are an essential part of how our website works. The main purpose of our cookies is to improve your browsing experience.

· We use cookies to personalize content and ads, provide social media features, and analyze our traffic. We also share information about how you use our site with our social media partners, advertising partners and analytics partners, who may combine it with other information you provide to them or with information they have collected from your use of side of their services.


3. What are cookies NOT used for on this website?

In the cookies we use, we do not store any confidential personal information, such as your address, password, credit or debit card details, etc.

Who uses the information stored in cookies?

The information stored in cookies from our website is used exclusively by us, with the exception of those mentioned below as "third-party cookies", which are used and managed by external parties to provide the services requested by us to improve our services and the user experience when browsing our website. The main services for which these third-party cookies are used are to obtain access statistics and to ensure the payment transactions that are carried out

4. How can I avoid the use of cookies on this website?

If you prefer to avoid the use of cookies on this page, taking into account the restrictions described above, you must first disable the use of cookies in your browser, then delete cookies associated with this site stored in the browser.

5. How can I prohibit and prevent the use of cookies?

You can restrict, block or delete cookies from this website at any time by changing your browser configuration by following the steps below. Although the settings are different in each browser, cookies are usually configured in the "Preferences" or "Tools" menu. For more details about configuring cookies in the browser, see the "Help" menu in the browser itself.

SSL certificate

The site is protected with an SSL (Secure Socket Layer) certificate. It provides an encrypted (secure) connection between the server hosting the website and your device. It ensures complete confidentiality and integrity of the data we enter on a given website. Royalcalisto.com undertakes to protect and store personal information provided by customers, to refrain from unethical practices, to use it only for the needs of the site and not to provide it to third parties.

If you have additional questions for us or need information about personal data that is not described in the Privacy and Cookies Policy, you can contact our colleague at the indicated email address: royalcalisto.reservation@gmail.com

6. CHANGES TO PRIVACY POLICY AND USE OF COOKIES

We may change the information contained in this Privacy Policy and the use of cookies when we deem it necessary. If we do this, we will notify you in various ways, or we may even send you a notice to your email address where the relevant change relates to your personal sphere, so that you can review the changes, evaluate them and, as appropriate, object or opt out of a particular service or feature.

In any case, we suggest that you periodically review this Privacy and Cookies Policy in case minor changes are made or we make any interactive improvement, so that you can always find it as a constant source of information about our Website.

Contact details for the Personal Data Protection Officer:
Name: Stoycho Shingov
Address: Plovdiv, Georgi Tringov St. 9
Email: royalcalisto.reservation@gmail.com